Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you wish to change the quantities in your cart then click 'View Cart', change the quantity and click 'Update' prior to check out.
We accept credit & debit cards in the form of Visa, Mastercard, Switch, Maestro, Delta, Paypal and electron. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
Deliveries outside the U.K. are usually delivered within 2-10 working days between 9am and 5pm Monday to Friday.
Our main courier is Parcel Force. Shipping is calculated by the volumetric weight of the product(s) ordered. The volumetric weight calculates how much room your order will take up in the courier’s plane/van and a price is worked out accordingly.
If you would like to see how much the delivery would cost, then please follow these steps: -
1) Add your desired items to the cart, go to checkout.
2) Select the delivery location, ”click" next and a copy of the proposed invoice will be seen with the shipping costs above the total. If you have any queries please don't hesitate to contact us.
Unfortunately we can't deliver to PO Box addresses.
Upon dispatch you will be emailed with tracking details enabling you to track your order on the Parcel Force website www.parcelforce.com
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period.
We aim to deliver goods to destinations outside the UK within 2 to 10 working days using our nominated courier once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us on 01492 541300. We will endeavour to inform you if we become aware of an unexpected delay. We will try to ensure that you receive you order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid so long as the goods are awaiting dispatch by ourselves.
If in stock, we aim to dispatch your order right away. We will normally send your order to you in 2 - 10 business days.
If your item is not in stock, we will back order for you. You will always be emailed giving you details of the anticipated delivery date.
Customs and Excise Precedures
Sales outside of Europe will not attract the U.K. VAT charge at 20%. You may be charged tax or duty according to your local laws. These charges must be borne by you as we have no control over them and cannot predict what they may be. Normally, you pay these taxes to the local Postal or Delivery Service.
Under international law, you are considered to be the importer of the item and you who must comply with all laws and regulations of the country in which you are receiving the goods before you order. Customs policies can vary widely from country to country, so you should contact your local customs office if you require further information.
All our international customers should note that cross-border deliveries may be subject to opening and inspection by customs authorities. Further, we may be required to supply details about the order to customs authorities in order to facilitate customs clearance and to comply with local laws.
Generally, all customs forms for international packages require us to list the value of the contents of your order by product type.
Credit Card Security
The security of your information, transactions, and money is the core of our business and our top priority. We have 2 chosen Payment Service Provides - HSBC and PayPal, both are chosen due to their outstanding reputation. At the end of checkout we give you the choice which one you'd prefer to use.
PayPal and HSBC automatically encrypt your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches Paypal or HSBC, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1492 541300 or write to us at The Knight Shop International, Mochdre Commerce Parc, Colwyn Bay, Conwy, LL28 5EH, United Kingdom.
The Knight Shop International Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.
We will not trade or sell any customer details and if we do allow a third party access to your contact details, it will be to reputable companies used to process your order only and after careful screening. (i.e. Parcel Force) for delivery and PayPal for online transactions.) None of these companies will be outside of the European Union. Personal Data Collected from the Customer will only be used to enable us to confirm and execute transactions and for the means of mail order and order tracking.
Your personal phone number will be passed on to Parcel Force in order to aid deliveries.
We may contact you in correspondence in order to fulfil your order successfully and for the means of providing after-care customer service.
You can ask us to update or remove your personal information by emailing sales (at) theknightshop (dot) co (dot) uk or by writing to us at our customer services address below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us, enclosing a cheque for £10 payable to The Knight Shop.
We do not send random marketing emails to personal email addresses (Spam).
The sole purpose of the site is to enable people to make purchases of products from The Knight Shop International Ltd over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The Data Controller for The Knight Shop is Graeme Tunstall.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £12 per box. If your are unsure of the exact price please do not hesitate to contact us on 01492 541300 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at sales (at) theknightshop (dot) co (dot) uk, we will endeavour to respond within 24 hours to all questions, problems and queries.
Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the following circumstances: -
(1) In the event that the product has been used - unless the product is faulty
(2) In the event that the product has been assembled - unless the product is faulty
(3) To any products that we have made or customised specifically for you
(4) The items were ordered especially for yourself from our supplier