Purchasing and Delivery Information within the U.K.

 

How to Purchase

At the online Checkout: You can checkout safely using HSBC Secure Server

By Telephone: You can place telephone orders between 10:00 and 17:00, Monday – Friday. We accept all major credit/debit cards except for American Express.

Postal Order/Cheque: Made payable to Knights Gone By. Please remember to add £8 for postage. Please allow 7 working days for cheques to clear.

Balance Transfer: Please contact us for details.

In Store: You are more than welcome to visit our shop. We are open 10:00 – 17:00 on weekdays and 10:30 – 17:00 weekends. Please check on stock availability before visiting to avoid disappointment. 

Age Restrictions
Please note, under U.K. Law it is illegal to sell any item deemed a Weapon to persons under the age of 18. Payment by credit card is accepted as proof that customer is over the age of 18. If paying by cheque, proof of age may be required.

Delivery FAQs

How much does delivery cost?
Delivery within the U.K. is set at £8 for any number of items. Suits of Armour are charged at £50.

Who are your delivery agents?
We use Parcelforce, DHL and Royal Mail.

When will you dispatch my order?
If in stock and the order is placed before 14:00 then orders are usually dispatched same day. We aim for a 5 day turnaround. We stock around half the items shown on the site. Other items have to be ordered in. This can take 1 – 2 weeks. Sometimes items are out of stock with the manufacturers, delivery times can be up to 3 months if this is the case (although this is rare). We will inform you of any delay in dispatching your order.

How long does delivery take?
Orders are dispatched on a 24HR service. Sometimes delivery can take longer due to problems at local depots.

Can I track my order?
At the point of dispatch we email you with tracking codes for Parcelforce and DHL. Items sent through Royal Mail (small items) are sent recorded and can only be tracked after delivery. If your item does not arrive 5 days after dispatch has been confirmed please contact us.

Can I have my order delivered to my works address?
Yes, we prefer this. It means that somebody will be there to accept delivery!

Can I upgrade to a different delivery service?
Yes, other delivery options are available, please contact us for more information and prices.

Returns

On receipt of your consignment, please inspect contents immediately. Whilst every care is taken to ensure suitable packaging has been utilised, all observations of damage or missing items must be reported to us within three working days. If you receive an item which is damaged due to shipping, please notify us by email/telephone and we will arrange a replacement.

Refunds

Refunds will only be given at the discretion of the Company Management.
Please note that where a refund is agreed for items no longer wanted by the customer there will be a re-stocking fee of 10% of that items price. We will also not refund any postage costs including that of sending items to the customer initially or that incurred by the customer to send items back to Knights Gone By.

Questions ?
If you have any questions about deliveries or making returns, do not hesitate to contact us.

You can also contact us to ask about delivery, before you place your order with us.