UK Orders

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you wish to change the quantities in your cart then click 'View Cart', change the quantity and click 'Update' prior to check out.

We accept credit & debit cards in the form of Visa, MasterCard, Switch, Maestro, Delta, Paypal and electron. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Delivery is free in the U.K. for all orders over £200 and is usually received within 1-3 working days between 9 am and 5pm Monday to Friday. However, we always endeavour to have the parcel delivered to you via next working day delivery.

Our main courier is Parcel Force International. Parcel Force are the largest couriers in the U.K. and have largest delivery network and best tracking system available. Having tried other courier services such as DHL we have found Parcel Force to be far superior in every way

All deliveries to mainland UK are free for orders over £200. For orders below this amount there is an additional £6.96 Exc. VAT postage charged. We also can deliver to the following areas where the following surcharges will apply:-

UK Mainland - £6.67 Exc. VAT/ £8 Inc VAT
UK Mainland - FREE for orders over £200 Inc VAT
UK Offshore Islands - £6.67 Exc VAT / £8 Inc VAT (Including Isle of Wight, Isle of Man, Scilly Isles & Shetland Isles)
Northen Ireland - £19.00 Exc VAT / £22.80 Inc VAT
Southern Ireland & Channel Islands - £12.88 Excl VAT / £15.46 Inc VAT

We also offer the following delivery service:-

Before 9am GUARANTEED £15 Exc VAT £18 Inc VAT
Before 10am GUARANTEED - £13 Exc VAT / £15.60 Inc VAT
Before 12pm GUARANTEED - £11 Exc VAT / £13.20 Inc VAT

Saturday Delivery

Before 9am GUARANTEED £22 Exc VAT £26.40 Inc VAT
Before 10am GUARANTEED - £25 Exc VAT / £30 Inc VAT
Before 12pm GUARANTEED - £23 Exc VAT / £27.60 Inc VAT

On the night of dispatch Parcel Force will email you giving you the tracking details of your parcel(s). You can also follow the link below and or the 'parcel tracker' button to the right.

You can track your delivery by Parcel Force by clicking on the link below:-

http://www.parcelforce.com

As you go through check out you will be given the option for your parcels to be delivered to a different address. Additionally, there is a shipping notes section where you can add information to help the delivery. In this section please feel free to specify a particular day for your delivery. For example you may request - "Please deliver on Friday the 16th March". Please feel free to call us on 01492 541300 to ensure that any special requests have been noted.

Please note, our couriers can not deliver to PO Box addresses.

Please Note
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period.

We aim to deliver goods to destinations in the UK within 1 to 3 working days using our nominated courier, once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us by email at sales@theknightshop.co.uk or by telephone on 01492 541300 . We will endeavour to inform you if we become aware of an unexpected delay.

Delivery Schedule

If in stock, we aim to dispatch your order right away. We will normally send your order to you in 1 - 3 business days. We always try to get the parcel to you for the next day.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed giving you details of the anticipated delivery date.

Tax Charges

For orders made from the UK or the European Union, vat will be charges at the current UK rate of 20%.

Credit Card Security

The security of your information, transactions, and money is the core of our business and our top priority. We have 2 chosen Payment Service Provides - HSBC and PayPal, both are chosen due to their outstanding reputation. At the end of checkout we give you the choice which one you'd prefer to use.

PayPal and HSBC automatically encrypt your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches Paypal or HSBC, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01492 541300 or write to us at The Knight Shop International, Mochdre Commerce Parc, Colwyn Bay, Conwy, LL28 5HX.

Privacy Policy

The Knight Shop International Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.

We will not trade or sell any customer details and if we do allow a third party access to your contact details, it will be to reputable companies used to process your order only and after careful screening. (i.e. Parcel Force) for delivery and PayPal for online transactions.) None of these companies will be outside of the European Union. Personal Data Collected from the Customer will only be used to enable us to confirm and execute transactions and for the means of mail order and order tracking.

Your personal phone number will be passed on to Parcel Force in order to aid deliveries.
We may contact you in correspondence in order to fulfil your order successfully and for the means of providing after-care customer service.

Your Rights

You can ask us to update or remove your personal information by emailing sales (at) theknightshop (dot) co (dot) uk or by writing to us at our customer services address below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us, enclosing a cheque for £10 payable to The Knight Shop.

We do not send random marketing emails to personal email addresses (Spam).

The sole purpose of the site is to enable people to make purchases of products from The Knight Shop International Ltd over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The Data Controller for The Knight Shop is Graeme Tunstall.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £12 per box. If your are unsure of the exact price please do not hesitate to contact us on 01492 541300 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at sales (at) theknightshop (dot) co (dot) uk, we will endeavour to respond within 24 hours to all questions, problems and queries.

Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.

If an item is returned unwanted/unsuitable, which brings the value of your order below an offer threshold or the threshold for free delivery your refund will be adjusted to reflect the fact that the offer is no longer valid.

The rights to return the goods to us will not apply in the following circumstances: -
(1) In the event that the product has been used - unless the product is faulty
(2) In the event that the product has been assembled - unless the product is faulty
(3) To any products that we have made or customised specifically for you
(4) The items were ordered especially for yourself from our supplier